Return Policy
Return Policy
We want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns on new, unused items within 30 days of the original purchase date.
To be eligible for a return, items must:
- Be in new, unused condition
- Include all original packaging, tags, manuals, and accessories
- Be accompanied by a receipt or proof of purchase
Items that are returned damaged, missing parts, or showing signs of use may not qualify for a refund.
Used Items
All used items are final sale and cannot be returned or exchanged.
This includes any product that has been ridden, used, installed, assembled, tuned, or otherwise shows signs of use.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.
Exchanges
If you received a defective or damaged item, please contact us as soon as possible. We will work with you to replace the item when appropriate.
Non-Returnable Items
The following items cannot be returned:
- Used merchandise
- Products that have been assembled, installed, or ridden
- Gift cards
- Clearance or final sale items (if marked as such)
- Any item specifically identified as non-returnable at the time of purchase
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
How to Start a Return
To begin a return, please contact us with your order number and reason for the return.
Email: SnowShop303@gmail.com
Please do not send items back until you have received return instructions.
Questions
If you have any questions about our Return Policy, please contact us. We're happy to help.